Merchandise terms and conditions of sale
Where to find information about us and our products
You can find everything you need to know about us, dalevince.com, and our products on our website, before you order. We also confirm the key information to you in writing after you order, by email.
When you buy from us you are agreeing that:
We only accept orders when we've checked them.
Sometimes we reject orders.
We charge you when you order
We charge interest on late payments.
We pass on some increases in VAT.
We're not responsible for delays outside our control.
Products can vary slightly from their pictures.
You're responsible for making sure your measurements are accurate.
We charge you if you don't give us information we need
You have a legal right to change your mind
You have rights if there is something wrong with your product.
We can change products and these terms.
We can suspend supply (and you have rights if we do).
We can withdraw products.
We don't compensate you for all losses caused by us or our products.
We use your personal data as set out in our Privacy Policy.
Other important terms apply to our contract.
We only accept orders when we've checked them
We contact you to confirm we've received your order and we accept it when we dispatch the product and confirm dispatch to you.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside of our delivery areas, as stated on our website because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when you order.
You will own your product once we have received payment in full.
We pass on some increases in VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We're not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team at the email address shop@dalevince.com to cancel your order and receive a refund for any products you have paid for, but not received.
We charge you if you don't give us information we need
We charge you additional sums if you don't give us information we've asked for about the address for delivery of the product. For example, we might need to re-deliver on another vehicle or at another address.
You have a legal right to change your mind
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery. Returns are at your own cost, unless we offered free returns when you bought the product.
You can send the product back to us using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price.
How to let us know. To let us know you want to change your mind, contact our Customer Service Team at: shop@dalevince.com or complete and return the cancellation form available on the website
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team: shop@dalevince.com can advise you on whether we're likely to reduce your refund.
When and how we refund you. If you tell us you've changed your mind about a product that hasn't been dispatched, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund. Returns are at your own cost, unless we offered free returns when you bought the product.
You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact our Customer Service Team: shop@dalevince.com. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. We can change products and these terms
Changes we can always make. We can always change a product:
to reflect changes in relevant laws and regulatory requirements;
to make minor technical adjustments and improvements. These are changes that don't affect your use of the product.
We can suspend supply (and you have rights if we do)
We can suspend the supply of a product.
We do this to:
deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements
deal with circumstances outside of our control; or
make changes to the product (see "We can change products and these terms").
We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, for more than ten days you can contact our Customer Service Team: shop@dalevince.com to cancel your order and we'll refund any sums you've paid in advance for products you won't receive.
We can end our contract with you
We can end our contract with you for a product purchase and claim any compensation due to us (including enforcement costs) if:
you don't make any payment to us when it's due and you still don't make payment within seven days of our reminding you that payment is due;
you don't, within a reasonable time, allow us to deliver the product to you
We don't compensate you for all losses caused by us or our products
We're not responsible for losses you suffer caused by us breaking this contract if the loss is:
Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section "We're not responsible for delays outside our control."
Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
To the extent that you use a product for the purposes of your trade, business, craft or profession then, save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the product and all claims for loss of profit or indirect or consequential loss are wholly excluded.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. If you're unhappy with the transfer you can contact our Customer Service Team: to end the contract within fourteen days of us telling you about it and we will refund you any payments you've made in advance for products not provided.
Nobody else has any rights under this contract. This contract is between you and us Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.